Capabilities & Practice
Our Services
We help you decide whether India is the right place for your next capability centre, where it should be and what it should look like. Then we build it with you. Whether you start with 20 people or plan for 500, every engagement is shaped around your business, your pace and your budget.
Scale Scope
Built for mid-market, focussing on establishing and scaling Nano GCCs
Vertara isn’t a Nano-only shop. We work the full mid-market range: a 20–100 person Nano GCC for companies proving a capability before committing further, and full mid-scale builds up to 400–500 people for companies ready to commit at scale from the outset. Both use Vertara’s six-stage focussed build model and rigorous governance discipline sized to the mandate, never a generic template.
Operating Model
The Vertara GCC build model
One integrated journey with clear ownership at every stage. Each stage has a named owner, defined deliverables and a clear handover before moving forward. The same six stages apply whether the mandate is a 20-person Nano GCC pilot or a 500-person mid-scale build.
Discover
Business case, mandate & scope, location strategy, operating model, service catalogue, transition roadmap
Design
Entity/structure coordination, statutory setup, contracts, compliance framework, governance model
Build
Org design, leadership hiring, talent strategy, workforce planning, recruitment support, onboarding
Launch & stabilise
Work moves from HQ, the first teams become productive, and SOPs and KPIs are set.
Scale
Grow headcount and scope, add automation and analytics, and stand up new centres of excellence.
Sustain
Health checks after handover and a year-two review, so problems are caught early.
Sectors
Sector expertise
A closer look at where mid-market builds Nano through mid-scale are happening, sector by sector.
Core Capability
Six disciplines run across every sector
GCC Strategy & Design
Business case, mandate, location and operating-model decisions.
Legal & Entity Setup
Structure, statutory setup, contracts, compliance and governance.
HR & Staffing
Org design, leadership hiring, workforce planning and onboarding.
Digital Transformation
Process redesign, automation, data & analytics.
IT & Technology
Technology strategy, architecture, workplace tech, cybersecurity.
CoE / Shared Services Build
Functional CoE design, transition, SOPs, SLAs and continuous improvement.
Commercials
Commercial principles
How we engage commercially flexes to where you are in the GCC journey from an advisory conversation through a full milestone-based build but the principles underneath stay fixed.
"The engagement changes. The accountability doesn’t."
Milestone-linked, not upfront-loaded
You pay as value is delivered.
Advisory fees itemized separately
Itemized clearly from third-party costs.
Transparent scope-change process
Zero silent creep throughout the mandate.
Every engagement sized to the client
Not discounted from an enterprise rate card — a Nano GCC is priced like a Nano GCC, a 500-person build priced like one, never a one-size package.
What should your GCC look like?
Let’s talk about what yours should look like a 20-person Nano GCC or a 500-person capability centre.